Privacy Policy

Last updated: January 27, 2025

Welcome to Crystal Upscaler (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Personal Information

When you create an account or subscribe to our services, we may collect:

  • Email address
  • Name (if provided)
  • Payment information (processed securely by our payment provider)
  • Subscription and billing details

1.2 Images and Content

We temporarily process the images you upload for upscaling purposes. These images are:

  • Processed in real-time using AI technology
  • Automatically deleted from our servers within 24 hours
  • Never used for training or any other purpose without your explicit consent

1.3 Usage Information

We automatically collect certain information about your device and usage patterns:

  • IP address and device information
  • Browser type and version
  • Pages visited and features used
  • Time and date of visits
  • Credit usage and subscription activity

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide and maintain our image upscaling services
  • Account Management: To manage your account, subscription, and billing
  • Communication: To send you service-related notifications, updates, and support responses
  • Improvement: To analyze usage patterns and improve our services
  • Security: To detect, prevent, and address technical issues or fraudulent activity
  • Legal Compliance: To comply with legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our services:

  • Payment Processing: Stripe for secure transactions
  • Authentication: Clerk for user authentication
  • Database: Supabase for data storage
  • AI Processing: Third-party AI services for image upscaling

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent fraud or security issues
  • Protect the safety of users or the public

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for authentication and basic functionality
  • Analytics Cookies: Help us understand how you use our service
  • Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings, but disabling cookies may affect service functionality.

5. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security audits and updates
  • Access controls and authentication measures
  • Automatic deletion of uploaded images within 24 hours

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

  • Uploaded Images: Automatically deleted within 24 hours after processing
  • Account Information: Retained while your account is active and for a reasonable period after closure for legal compliance
  • Transaction Records: Maintained for 7 years for tax and legal purposes
  • Usage Logs: Typically retained for 90 days for analytics and troubleshooting

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and personal data
  • Export: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing communications
  • Object: Object to certain processing activities

To exercise these rights, please contact us at privacy@example.com

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses approved by regulatory authorities
  • Compliance with applicable data protection laws
  • Ensuring service providers maintain adequate security measures

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new “Last updated” date
  • Sending an email notification to registered users (for significant changes)

Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Crystal Upscaler Privacy Team

Email: privacy@example.com

Support: support@example.com

Website: https://example.com

We will respond to your inquiry within 30 days of receipt.

By using Crystal Upscaler, you acknowledge that you have read and understood this Privacy Policy.